mos shoe factory

  Refunds and Returns Our refunds and returns policy complies with the Consumer Code and gives the customer the opportunity to request a return or refund within the time limits established by law. You have 14 working days, starting from the date on which the purchases were delivered to you, to send a return communication to: [email protected] and arrange for the return of the goods to: CALZATURIFICIO MOS VIA PIAVE, 37 31041 CORNUDA(TV) 3423574960 We will send you, within 48 hours of sending your email, a notice of receipt. Return conditions The products must be returned intact, correctly packaged in their original packaging, in perfect condition, without signs of use (other than those compatible with a normal test of the item) and with the transport document delivered together with the original packaging. If you exercise your right of withdrawal respecting all the conditions and in any case within 14 days of receiving the goods, My italian product undertakes to refund the price of the product, with the sole exclusion of any shipping or cash on delivery costs. If the customer returns the product in a manner that does not comply with these General Conditions of Sale, as specified in this article, the request for withdrawal will not be effective. Exchange of goods You can request to exchange goods that are not suitable for size or model or that have defects, within the same article. To obtain the exchange of goods you must send an email within 14 working days from the day of receipt of your purchases to the address [email protected] citing the order number, the product and the reasons for the replacement. Once the request has been received, the Customer Service Office will send you a written confirmation. The shipping costs for returning the product and any import duties, in the event that the goods are returned from an EU or non-EU country, are the responsibility of the customer. We reserve the right, before authorizing returns or exchanges, to request photographic evidence if you have indicated a defect in the goods. In the event of a truly defective item, our company –calzaturificio mos – will exchange the goods. Exchanges of tampered, used or otherwise altered products are not accepted. It will be the customer's responsibility to ensure the transport of the goods returned for exchange. In the event of theft or loss, the goods will not be refunded.