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Shipping Policy
applicable to professional clients and consumer clients
Shipping and delivery
As a rule, the Products are delivered to the Customer by means of a forwarder and/or courier. The shipment of the Products will take place only after confirmation of the order by the Seller. To guarantee better - and safer - transport conditions, the Products can be shipped with non-original packaging, but with much safer special packaging for distance shipping, including patented and well-known packaging, as well as used and approved by the main couriers international. It is possible to arrange collection by the customer.
Delivery takes place according to the deadlines indicated (on the website at the time of the order or by e-mail in the case of sales made to professional customers) to the address indicated by the Customer. Except in special cases or unavailability, the Products ordered are delivered, as far as possible, in a single shipment.
The Seller will do everything possible to deliver the Products ordered by the Customer within the times specified in the order.
If the Products ordered are not delivered within the deadline set in the order confirmation (with a tolerance of 5 (five) and 10 (ten) working days respectively, depending on whether the shipments are directed to Italy or abroad), and with reference to consumer customers - in compliance with art. 61 of the Consumer Code - however, at the latest within 30 (thirty) days from the conclusion of the contract, for any reason other than force majeure or by the Customer, the sale can be terminated at the request of the Customer. The sums paid by the Customer will be returned to the same no later than 10 (ten) working days from the date of communication of the termination of the contract.
Receipt of products
The receipt of the Products by the Customer takes place when the latter (or a subject delegated by the same to collect them) enters the physical possession of the Products (the "Reception"). Upon receipt, the Customer must check the condition of the Products, carefully verifying that the packaging of the packages containing the Products is intact, not damaged or altered.
In the event of shortages, losses or damages, these must be indicated upon receipt, specifying, on the delivery note, the nature and extent of the shortages, damages or damage.
​The hills
If upon receipt it is found that one or more packages are damaged, the damaged package(s) must not be collected.
It is always necessary to take photos of damaged packages before the carrier leaves. If necessary, it is necessary to inform the Seller by e-mail [email protected] attaching a copy of the reservations made on the transporter's bill.
In any case, within a reasonable time not exceeding 72 hours from Reception, the Customer must inform the Seller of any defects in the Product in writing ([email protected]); the request must be accompanied by photographs that clearly show the degradation of the Product. Once this term has expired, the Seller reserves the right not to accept complaints and the delivered Products will be considered free from any defect.
If the Customer has complied with the above, the Seller will refund the relative cost or replace, at its own expense, the non-conforming or defective Products, immediately or in the next order, based on the agreements that will be made between the Parties in consideration of what happened .
If the collection of the Products is the responsibility of the Customer (or his delegate, eg the carrier) the same conditions will apply and Reception will mean the time of collection by the Customer (or his delegate).
Transfer of property and risks
The transfer of ownership of the Seller's Products to the Customer will take place only upon receipt of full payment of the price and in any case not before delivery.
However, the transfer of risk will take place on the date of delivery of the Products; starting from that date, the Customer assumes full responsibility for any damage that the Products may suffer or cause to third parties.
In the case of transport by the Seller or by a shipper indicated by the Seller, delivery means that made by the Seller (or his delegate) to the Customer (or his delegate, e.g. shipper and the Products travel at the Customer's risk.
Refund Policy
applicable to professional clients and consumer clients
Guarantee, disputes and complaints
The Seller warrants that all Products are sourced and manufactured by the Seller. The dates indicated on the label by which it is preferable to consume them must be respected by the Customer, provided that the Products are correctly stored by the Seller.
In any case, the Customer benefits from the guarantee provided by the law for the eviction (1483 et seq. of the civil code) and the defects of the thing (1490 et seq. of the civil code) in the terms foreseen therein. Articles apply. 1494 cc (compensation for damages) and 1495 cc (terms and conditions for the action).
For any dispute, complaint or report, the Seller is always available on [email protected] (answer within 48 hours) and available for any discussion and/or clarification every day at the telephone number 327 0380045
It is understood and agreed between the Parties that, in any case, SELLER IS NOT LIABLE FOR ANY INDIRECT DAMAGES, HOWEVER CONSEQUENTIAL OR IN CONNECTION WITH, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR BENEFITS RESULTING FROM ANY BREACH OF THE TERMS OF SALE OR FOR DAMAGES CONSEQUENTIAL TO ANY CLAIMS MADE AGAINST CUSTOMER BY THE CUSTOMER OF THIRD PARTIES.
Cancellation / Return / Exchange Policy
applicable to consumer customers
Withdrawal of the Consumer Customer
The right of withdrawal is reserved for natural person consumer customers - and is therefore not applicable to professional customers, resellers, etc. - for purchases made by them on the site www.ipucci.com, which are regulated by the rules on consumer protection in contracts concluded at a distance, by virtue of which the Customer has the right to withdraw from the contract, without any penalty and without specifying the reason.
In particular, pursuant to articles 52 et seq. of the Consumer Code, and without prejudice to the limits on the right to exercise the right of withdrawal pursuant to art. 59 and 47 paragraph 2 of the Consumer Code, the Customer can exercise the right of withdrawal no later than 14 (fourteen) working days from receipt of the Products, under the terms and conditions established by Italian law, by registered mail indicating the following: order number, invoice or receipt number, the Products subject to withdrawal and bank details of the current account to which the refund is to be transferred. The Customer can exercise the right of withdrawal, only if the following conditions are met, inter alia:
- the Products purchased are perfectly intact and unopened and/or damaged;
- the Products are returned in their original packaging;
- the Customer bears the costs of returning the Products and is also responsible for the loss or damage of the Products themselves;
- once the Products have arrived at the Vendor's premises, they will be examined to assess any damage or tampering given that the substantial integrity of the returned Products is an essential condition for exercising the right of withdrawal as per current regulations.
The consumer Customer is required to return the goods within 14 (fourteen) days from the date on which he communicated to the Seller his decision to exercise the right to reconsider.
Once the Products have been received, the Seller informs the Customer whether or not the withdrawal is compliant.
In the event that the terms and methods indicated above have not been respected, the withdrawal cannot be exercised and the Customer will not have the right to a refund of the sums already paid. However, it will always be possible to request and obtain, at the Customer's expense, the return of the Products for which withdrawal has been denied, in the state in which they were returned. Failure to pay the costs of returning the Products authorizes the Seller to retain the Products, in addition to the sums already paid for their purchase.
Where, on the other hand, the right of withdrawal is exercised following the methods and terms indicated above, the Seller will refund the sums already collected for the products purchased by the Customer, within the maximum term of 30 (thirty) working days. In any case, in all cases, this refund does not include shipping costs. In general, although not expressly written, the laws in force regarding distance contracts apply. Any dispute will be subject to Italian jurisdiction.
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