applicable to professional clients and consumer clients
Shipping and delivery
As a rule, the Products are delivered to the Customer by means of a forwarder and/or courier. The shipment of the Products will take place only after confirmation of the order by the Seller. To guarantee better - and safer - transport conditions, the Products can be shipped with non-original packaging, but with much safer special packaging for distance shipping, including patented and well-known packaging, as well as used and approved by the main couriers international. It is possible to arrange collection by the customer.
Delivery takes place according to the deadlines indicated (on the website at the time of the order or by e-mail in the case of sales made to professional customers) to the address indicated by the Customer. Except in special cases or unavailability, the Products ordered are delivered, as far as possible, in a single shipment.
The Seller will do everything possible to deliver the Products ordered by the Customer within the times specified in the order.
If the Products ordered are not delivered within the deadline set in the order confirmation (with a tolerance of 5 (five) and 10 (ten) working days respectively, depending on whether the shipments are directed to Italy or abroad), and with reference to consumer customers - in compliance with art. 61 of the Consumer Code - however, at the latest within 30 (thirty) days from the conclusion of the contract, for any reason other than force majeure or by the Customer, the sale can be terminated at the request of the Customer. The sums paid by the Customer will be returned to the same no later than 10 (ten) working days from the date of communication of the termination of the contract.
Receipt of products
The receipt of the Products by the Customer takes place when the latter (or a subject delegated by the same to collect them) enters the physical possession of the Products (the "Reception"). Upon receipt, the Customer must check the condition of the Products, carefully verifying that the packaging of the packages containing the Products is intact, not damaged or altered.
In the event of shortages, losses or damages, these must be indicated upon receipt, specifying, on the delivery note, the nature and extent of the shortages, damages or damage.
The hills
If upon receipt it is found that one or more packages are damaged, the damaged package(s) must not be collected.
It is always necessary to take photos of damaged packages before the carrier leaves. If necessary, it is necessary to inform the Seller by e-mail [email protected] attaching a copy of the reservations made on the transporter's bill.
In any case, within a reasonable time not exceeding 72 hours from Reception, the Customer must inform the Seller of any defects in the Product in writing ([email protected]); the request must be accompanied by photographs that clearly show the degradation of the Product. Once this term has expired, the Seller reserves the right not to accept complaints and the delivered Products will be considered free from any defect.
If the Customer has complied with the above, the Seller will refund the relative cost or replace, at its own expense, the non-conforming or defective Products, immediately or in the next order, based on the agreements that will be made between the Parties in consideration of what happened .
If the collection of the Products is the responsibility of the Customer (or his delegate, eg the carrier) the same conditions will apply and Reception will mean the time of collection by the Customer (or his delegate).
Transfer of property and risks
The transfer of ownership of the Seller's Products to the Customer will take place only upon receipt of full payment of the price and in any case not before delivery.
However, the transfer of risk will take place on the date of delivery of the Products; starting from that date, the Customer assumes full responsibility for any damage that the Products may suffer or cause to third parties.
In the case of transport by the Seller or by a shipper indicated by the Seller, delivery means that made by the Seller (or his delegate) to the Customer (or his delegate, e.g. shipper and the Products travel at the Customer's risk.
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