Purchases are subject to the provisions of Legislative Decree 206/05, which guarantees you the right to withdraw, for any reason, from the purchase contract under the following conditions. The purchased item must be substantially intact. The right of withdrawal is reserved only to natural consumers, therefore excluding purchases made by retailers or by persons who in any capacity purchase for resale to third parties. Shipping costs will be borne by the customer. Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned item is an essential condition for exercising the right of withdrawal) therefore we recommend maximum attention in preparing the package, for example using the original packaging. To exercise this right you must send us a communication to this effect, within 10 days from the date of receipt of the ordered goods and send us the goods within a further 15 days.

Procedure to follow

Send an email to [email protected] containing the declaration of wishing to exercise the right of withdrawal, indicating all the requested data: order number and order date invoice number or copy of receipt which products must be subject to withdrawal (identifying them with the article code) your bank details (IBAN code) You must then wait for a communication from our Customer Service that authorizes the return. Once you have received this communication you must send back the goods subject to return within a further 15 days

Repayment times

Micaitalie undertakes to refund the customer within 14 working days of receiving the goods by crediting the customer with the amount corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs. This is in accordance with Legislative Decree no. 206 of 06/09/2005